Returns & Exchanges
At Bear Trail Bikes, we want you to ride with confidence. If your gear isn't the perfect fit for your next adventure, you can return or exchange most items within 30 days of delivery.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to send back.
Prepare Your Gear
Ensure all items are in original, unused condition with tags attached, and pack them securely in the original shipping box.
Print and Ship
Download your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the returned equipment, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing